Meet Mai Hong, Senior Operations Program Manager at Teladoc Health

Here at the Health Care & Science Career Community, we want to introduce students to a wide range of careers in those industries. Students may be familiar with popular clinical roles (nurse, physician, veterinarian), but not with jobs like healthcare data analytics or administration, or biotech research.  

Livongo & Teladoc Health (a recently merged company) is “transforming the healthcare experience and empowering people everywhere to live healthier lives.”  Teladoc is a leader in telehealth, or virtual healthcare, providing virtual primary health care, mental health and chronic care management (including diabetes, high blood pressure and weight loss).    

Mai Hong is Senior Operations Program Manager at Teladoc, and recently offered her advice to current students interested in careers in healthcare startups, as well as health administration & management and health data, analytics and informatics (learn more about these industries here!)

Q: Can you explain what your job is? What do you do on a daily/weekly basis?
A: I’m a Senior Operations Program Manager. On a daily basis, I work with our eligibility department to make sure that we’re enrolling members. On a weekly basis, I work cross-functionally with other teams to set up clients and figure out how to scale operations as our company grows.

Q: What do you find most rewarding about your job? 
A: We’re a young company so everything we do is figuring out: how are we as a company going to do this? It’s a lot of fun to create things from scratch. There are no playbooks so we can be really creative and innovative about how we approach things

Q: What do you find most challenging? 
A: We’re growing very quickly so the other part of my job is to build things out that are scalable. So what we build today that works when we have 100 members, will it work tomorrow when we have 1000 members?

Q: Looking back, what were your most meaningful experiences from undergrad/grad school? (Internships, jobs, classes, student organizations, etc) 
A: I participated in hackathons during grad school and it made me realize I love working in fast paced environments that come up with out-of-the-box solutions. It also helped me understand how to put together pitches that would appeal to stakeholders.

Q: What advice do you have for students looking to enter biotech/health tech/health startup worlds? 
A: Ask a lot of questions! Health startups move quickly so there’s a lot of value in people that can get up to speed quickly and ask critical questions. 

Interested in learning more? Check out careers at Teladoc and careers at Livongo.  Learn more about careers in health care and science here!

This Week’s Hiring Trends: Health Care & Science

Updated 8/21/2020

HCS Hospital Spotlight: Shirley Ryan AbilityLab

In this new Health Care & Science Career Community series, we will be highlighting a different hospital system each month!  

The Shirley Ryan AbilityLab (formerly the Rehabilitation Institute of Chicago) describes itself as “the first-ever “translational” research hospital where clinicians, scientists, innovators and technologists work together in the same space, applying research in real time to physical medicine and rehabilitation.”  AbilityLab is a global leader in rehabilitation for adults and children with “innovation centers” for brain, spinal cord, nerve/muscle/bone, pediatric and cancer-related injuries and conditions.  AbilityLab conducts research and is a training site for physical therapy, occupational therapy and medical students too.  They even have a state-of-the-art adaptive sports and fitness facility to ensure people of all abilities can stay active!

A major hospital like the AbilityLab has 3000+ employees, and they are currently hiring!

Interested in research?  Apply to be a Research Assistant in the Center for Rehabilitation Outcomes Research.  Work as a Patient Dining Assistant in a part-time role or as a Laboratory Technician in a full-time position.  Learn about rehab work as a Rehabilitation Technician.  Nursing students and alumni can also view AbilityLab’s nursing careers page to apply for current openings.  To apply and to find more open positions, visit the Shirley Ryan AbilityLab’s careers page.  

Many other hospital employers regularly post jobs on Handshake, so remember to complete your Handshake profile!   There are over 900 employers with active postings who are looking to hire DePaul students right now! Meet with your Health Care & Science Career Advisor to make sure you are showcasing the skills and experiences employers are looking for. 


Updated 7/17/2020

In this new Health Care & Science Career Community series, we will be highlighting a different hospital system each month!  

NorthShore University HealthSystem (NorthShore) is a health care system with five hospitals and a 900-physician outpatient practice.  NorthShore serves as a primary teaching hospital site for medical students attending the University of Chicago’s Pritzker School of Medicine.  Additionally, NorthShore has its own research institution and philanthropy foundation.  

Between the hospitals and outpatient practice offices, over 10,000 people work for NorthShore!

NorthShore is currently hiring!  They are hiring for CNAs, EMTs and Student Nurses for their Patient Care Technician role, a great entry-level health care position.  Many positions (include Patient Care Technicians) only require a high school diploma, so you can apply even if you are still a student. 

Other open positions include:

Research Study Coordinator
Laboratory Associate
Patient Access Rep- Call Center

To apply and to find more open positions, visit NorthShore’s Careers page and start your health care career today! 

Many other hospital employers regularly post jobs on Handshake, so remember to complete your Handshake profile!   There are over 900 employers with active postings who are looking to hire DePaul students right now! Meet with your Health Care & Science Career Advisor to make sure you are showcasing the skills and experiences employers are looking for. 

Key takeaways:

  • NorthShore University HealthSystem is one of the major hospital and health care systems in the Chicago area
  • NorthShore employs over 10,000 people and is currently hiring!
  • Nursing students, recent graduates and alumni should visit NorthShore’s Careers page to view and apply for current openings

 


Updated 7/10/20

Given the rapid changes associated with the pandemic, we will be regularly sharing reporting trends in hiring sectors across the Chicago area in the Health Care & Science career community. 

This week, we’re looking at Health Care & Science industry employers actively recruiting on Handshake: 

Remember the importance of completing your Handshake profile so employers can proactively reach out to you!   There are over 900 employers with active postings who are looking to hire DePaul students right now! Meet with your Health Care & Science Career Advisor to make sure you are showcasing the skills and experiences employers are looking for. 

Key takeaways:

  • Over 900 companies are currently hiring on Handshake!  Complete your Handshake profile so they can contact you!
  • Find open positions in Health Care & Science industries in government, large companies and startups.
  •  Meet with your Health Care & Science Career Advisor for advice in your job search process!

 


Updated 6/24/2020

What can I do with a passion for health care besides clinical professions?  One idea is to consider a career in healthcare administration.   Health care is a business and, like every other business, it needs good management to keep it running smoothly.  One area of increasing importance is electronic health records (EHR)- these are used for tracking patient visits, medical histories, recording laboratory results, tracking insurance and payment information and providing preventative health education.  Professionals who manage EHR may be called Health Information Technicians, Medical Records Technicians, Health Services Managers or Medical Coding Specialists.

According to the US Bureau of Labor Statistics (BLS), health information technician and related jobs are expected to grow 11% in the next 5-8 years.  As the US older adult population ages, the BLS expects demand to continue to increase for professionals to manage increasingly-complex electronic health records.   Vault recommends being hands-on and organized, and also indicates that the hiring outlook is higher than average for aspiring health information technicians.  According to EMSI, 84% of health information technician postings in Illinois in 2019-2020 required 0-3 years of experience, so many positions are appropriate for recent college graduates.  

Find health information positions at hospitals, medical practices, city/state health departments, insurance companies and EHR platform providers.  Some of the major EHR platform providers include:

Epic (you have probably used their platform MyChart at your most recent medical appointment)
Cerner
Allscripts

Health care management will continue to remain important through the COVID-19 pandemic and beyond, so explore a career in this growing field today!

Key takeaways:

  • Turn your passion for health sciences into a career in health care administration
  • Health Information Technologists manage the large volumes of data in health care through Electronic Health Records (EHR)
  • Health Information Technology and related fields are expected to grow by 11% in the next 5-8 years; 84% of recently posted positions require 0-3 years of experience
  • Look for positions at hospitals, medical practices, health departments, insurance companies and EHR platform providers

 


Updated: 6/12/2020

Environmental Science and Sustainability

What can I do with a passion for environmental science or studies? One way is to turn your interests into a career in sustainability. What does this mean? According to UCLA, it is developing operating processes to meet the needs of present users with deep concern for future generations– especially as it relates to natural resource management.  Sustainability practices “support ecological, human and economic health and vitality… presuming that resources are finite and should be used wisely.” Put another way, sustainability “is about our children and our grandchildren, and the world we will leave them.”  

According to DePaul’s Alumni Sharing Knowledge (ASK) network, several DePaul alumni work in sustainability or related industries. Job titles include:

  • Atmospheric Scientist, Grants Officer for a sustainability department at a large nonprofit
  • Sustainability Manager for a food services company
  • Project Lead for a plant and chemicals company
  • Geospatial Engineer for a wildlife conservation organization 
  • Project Manager for a sustainable software company 
  • Volunteer Services for an arboretum 

All DePaul students and alumni should join the ASK network to connect with alums in these fields and others! 

Explore your career in sustainability today!  Here are some internships and jobs currently live on Handshake:


Search for more positions
on Handshake here! Filter by employer industry or use keywords like “sustainability” or “environmental” (or “sustainability” + “project manager”) to explore more related positions.  

Our Health Care & Science Career Community Advisor, Betsy Cahill, has a background in environmental studies and experience working in the environmental sustainability and clean energy fields.  She would love to talk with you more about various career paths – make an advising appointment today!

Environmental resources continue to be valuable and disappearing, so it is up to the next generation of sustainability professionals to ensure our natural resources are efficiently managed for years to come! 

Key Takeaways:

  • “Sustainability” means working efficiently with limited natural resources to support many facets of health and economics
  • Many DePaul alumni work in sustainability fields, and you can connect with them through the ASK network
  • Handshake also includes many jobs in sustainability fields!  Use keywords or search by industry to explore further. 

 

Expand Your Search: Opportunities in Health Care & Science

COVID-19 has spurred changes in hiring across many health care and science fields and industries with demand growing substantially in some areas and shifting in others. Read on to learn about four areas within the Health Care and Science Career Community that are experiencing growths or shifts and how you can follow the demand while searching for jobs, internships, or other opportunities.  

Hospitals


Hospitals, including those in Chicago, are staffing up to meet the demand of COVID-19. While clinical roles and jobs that require advanced degrees and certifications, such as registered nurses, are in very high demand, hospitals and health systems such as Advocate Health Care and Northwestern Medicine are also hiring for a range of roles that are well-suited for new grads, career pivoters, and experienced professionals alike with a range of different backgrounds.

Check out roles at hospitals and health systems if you have a background or interest in: data analysis, analytics, informatics, IT, computer science, project management, laboratory science and research, public safety and security, or customer service.

 

Public Health


Public health roles are also in high demand due to COVID-19. The CDC Foundation, for example, is currently hiring for a range of positions within its COVID Response Corps, including contact tracers, epidemiologists, nurses, project managers, administrative assistants, and more. The City of Chicago is continuing to look for staff to support the City’s COVID-19 efforts, including in roles such as Support Liaison I and Shelter Aides.  

Check out roles in public health if you have a background or interest in: community health, health policy, health and human services, customer service, or patient care. 

 

Laboratory Testing & Diagnostics


Diagnostic and medical laboratories, including a number in Illinois, are avidly hiring for roles such as medical and microbiology technologists, laboratory technicians and aides, and laboratory supervisors and managers.  

Check out roles at laboratory testing and diagnostics companies if you have a background or interest in: chemistry, biology, medical technology, clinical research, or lab skills and experience.

 

Environment, Natural Resources, and Energy


The clean energy industry has been hit hard by COVID-19. Workforce reductions have been seen across a variety of areas including energy efficiency companies and solar and wind companies, as workers have been unable, in many cases, to access homes, buildings, panels, and turbines amid the pandemic. A number of organizations in the environmental and natural resource fields, however, have continued to post new jobs amid the virus that offer opportunities for current students and alums alike.

  • Have a background or interest in ecology, biology, or laboratory science? Check out roles at environmental consulting, engineering, and services firms.
  • Interested in environmental health? Organizations across a range of industries are seeking to fill environmental health and safety roles.
  • Interested in natural resources, recreation, or environmental education? Check out seasonal opportunities at summer camps and park districts, as well as (online) fitness and wellness organizations.

 

The Career Center is here to support you throughout your job search process. Make an advising appointment with us to brainstorm possible roles and organizations that might be a good fit for you and how you can leverage your background, skills, and experience to capitalize on changing and shifting demands amid COVID-19.

5 Ways to Gain Health Care & Science Experience During COVID-19

By Betsy Cahill, Career Community Advisor, Health Care & Science

While the job market has shifted over the past couple of months, there are still numerous ways to continue gaining experience, honing new skills, making connections, and exploring career paths.


1. Remote Internships

As many internships are moving from in-person to remote for the summer, this opens even more doors to possible organizations and opportunities you can target in different cities, states, or even countries! To find remote opportunities, use “remote” as a keyword or filter when searching in platforms like Handshake and Indeed. Don’t forget to highlight your experience with remote work tools, such as Zoom, in your applications!

2. Micro-Internships

Micro-internships are short-term, paid, professional assignments that are similar to those given to interns or new hires. Completing a micro-internship project can help you gain valuable experience, translate your coursework into practice or learn new skills. Find micro-internship opportunities here.

3. Remote Volunteering

Volunteering is a great way to gain industry-specific experience, get exposed to organizations doing interesting work, and expand your skillset. From manning crisis hotlines and tutoring to sewing face masks and supporting community organizations, volunteer opportunities abound. Find one that would be a good fit for you at VolunteerMatch.org, One Good Deed Chicago, or Serve Illinois.

4. Online Trainings & Certifications

Build your skills through online training platforms such as LinkedIn Learning (free for DePaul students), Coursera, Skillshare, and FutureLearn.

5. Informational Interviews

Informational interviews are a low-pressure, highly productive way to explore careers, build your network, and practice your interviewing skills. Talking with people working directly in roles and fields of interest to you is one of the best ways to get direct job-related, industry-specific insight and advice. Learn more about informational interviews here, and find DePaul alums to connect with through the Alumni Sharing Knowledge (ASK) Network and LinkedIn.

 

Have questions or want to chat more about ways to build your resume and skillset? Make an advising appointment with our Health Care and Science team – we are excited to work with you!

Harnessing the Power of an Internship

By: Jade Sobczak, Health Care & Science Career Community Advisor

An internship is the perfect opportunity to learn valuable skills and to begin building a vast professional network.

As many of you continue to search for, and even score, the perfect summer opportunities, you’re coming into the Career Center looking for advice. The advice you’re seeking varies, but the sentiment is the same: you want to know the secret to standing out.

The bad news is that there is no secret. The good news is that while each internship is completely unique, there is always one common factor – you. And you have the ability to control so much of your experience.

So while there isn’t a one-size-fits-all piece of advice, start by showing up and by being true to yourself. Remember, a positive attitude goes a long way.

And while you’re at it…

  • Take some risks, and if you’re gutsy enough, take plenty of them.
  • Seek a balance between hustle and rest and strive to be compassionate about both.
  • Stay in touch once it’s all said and done.
  • Think of failure as a positive thing. Learn from your mistakes and fail smarter next time.
  • Do work that you love and nudge those around you to do the same.
  • Be persistent in your search!
  • Keep in mind that sometimes done is better than perfect.
  • Break out of your comfort zone and try something that seems a little scary every day.

You only get as much out of your experiences as you put into them, so learn something from everyone around you, and be devoted to your work… ultimately, your success depends on it.

Good luck!


Internship Resources

  • Get your application materials ready by making an appointment with a career community advisor or stopping by our offices (LPC/Loop) for walk-in resume reviews with peer career advisors – no appointment necessary!
  • The Internship Plu$ Program provides $1,200 in financial assistance to eligible undergraduate students working in a quarter-long, unpaid internship while enrolled in a UIP or departmental internship course.
  • UIP’s practical 4-credit courses can help you make the most of your internship experience and fulfill DePaul’s Experiential Learning graduation requirement.
  • There are thousands of internship opportunities for DePaul students and alumni posted on DePaul’s Handshake platform. Check back regularly – new opportunities are posted every day!