By: Lynn Gibson, Alumni Sharing Knowledge (ASK) mentor and DePaul University marketing graduate
Have you ever wondered what the hiring manager is really looking for in your answers? In this article, Lynn Gibson, DePaul alumna and mentor, decodes the underlying meanings of job interview questions and shares what hiring managers are really listening for.
During interviews, the hiring manager has one primary goal: Choose the candidate with the highest success potential for the role. While the necessary skills are certainly a part of that, candidates who don’t have the skills usually do not get an interview. So, the decision comes down to behavior. Since it is believed that past behavior predicts future behavior, most interviews are heavily weighted toward discovering your behavioral strengths.
Now, let’s discuss how to frame your strengths in response to behavioral questions to make sure you highlight your success potential.
As a hiring manager, here are a few things I’m listening for when I ask behavioral questions:
- Do you take responsibility for your actions in a challenging situation, or do you project the problems onto others?
- Can you accurately and concisely identify the real problem or challenge, explain your actions, and describe the result of your actions? (CAR)
- Does frustration/irritation show in your answers, or does a can-do attitude shine through?
- Do you show empathy for and understanding of others in situations, or do you project a my way or victim attitude?
- What did you REALLY do on that team project? Can you relate the situation/assignment, tasks you were assigned, actions you took, and results that you measured? (STAR)
- How do you assess or explain your successes? Are they all “just about you,” or do you appropriately share credit?
- Are you enthusiastic when you talk about helping others or going above and beyond on something, or do your answers show more obligation than eagerness?
Here are a few more things I’m listening for:
When I ask about failures/weaknesses/disappointments, etc., I really want to know if you “own” your behavior, know how to break down and solve problems, view obstacles as stumbling blocks or opportunities, have the motivation to push through and finally succeed, and grow from the experience.
When I ask about successes/achievements, I want to know how and what you actually contributed, how humble you are in terms of assessing your success, and whether you can clearly and concisely tell me about the process you used to gain the success. In other words, is your success repeatable because it is process driven or did you get lucky?
When I ask questions about your goals, I am looking to gain insight into your values and how you measure success or progress. Can you articulate why something is important and can you chart a reasonable course to try to achieve it? This also provides insight into your “core” motivation, which is what will drive you to reach your success potential.
When I ask about the types of environments that have brought out the best in you, it helps me to know whether you prefer a hands-on or hands-off approach, and if you are a self-starter or need someone to provide motivation.
Hopefully, after reading this, you will understand that the interviewer is using behavioral questions to try to gauge how you will react and respond to daily situations in their firm. They are listening for more than the “answers.” They are attempting to discern the traits/strengths behind those answers and measure your success potential based on how their other successful employees behave – or react/respond. And, that is a very good thing! A really great interviewer will never offer a job to someone who can’t be happy and successful in the role. As much as you think you want a particular job, always hope that the interviewer is very capable and will spare you much disappointment if it really isn’t a great fit for you.
With that said, you are responsible to make certain that you are responding in a way that best captures your success potential. Now that you have a little more insight into the real questions behind the questions, it may be time to give a little more thought to your answers.
The Alumni Sharing Knowledge (ASK) network connects DePaul students and graduates with alumni to explore college and professional transitions, life challenges, and university and career questions. To connect with Lynn and other ASK mentors like her, visit Handshake. Questions? Contact ASK at firstname.lastname@example.org.