Employer Spotlight: Michael Reynolds (MPA ’21) at HealthJoy

The Health Care & Science (HCS) Career Community wants to introduce students to a wide range of careers. Students may be familiar with popular clinical roles (e.g., nurse, physician, veterinarian), but less familiar with jobs like healthcare data analytics, health administration, or biotech research.  

HealthJoy is an app that aims to improve the healthcare experience by guiding users to accessible professionals and resources. In this interview, Debbie Kaltman (HCS Employer Engagement Specialist) spoke with Michael Reynolds (MPA ‘21) to learn about his educational and career journey, his insights to students about making career changes, and his current role as a Customer Success Operations Manager.

Michael’s passions for learning as much as he can, building relationships with people, and supporting others have helped him grow in his professional goal of being a public servant. His career journey brought him to different professional industries — including theatre (fun fact: Michael has a BFA in Playwriting!), retail sales, and healthcare — and they all allowed him to explore his broader passions. As a Customer Success Operations Manager, Michael analyzes customer data and feedback to solve problems, improve their services, and help build the platform. This data-centered role is a professional pivot from Michael’s previous work in customer relations and success, but he views it as an opportunity to continue learning. Michael continues to seek experiences where he can build meaningful relationships and help others.

Michael’s advice to current students: “What you study in undergrad does not dictate what your career will look like. Taking advantage of the communities around you can be helpful. Volunteer, network… see what’s going on in the world around you, and see where your passions take you!”